995 FAQ — Frequently Asked Questions

No. Under 995 policy, each person may only operate one account. If multiple accounts belonging to the same individual are detected, both accounts will be suspended and all bonuses forfeited. If you already have an account, please use it to Login।

On the login page, click the "Forgot Password?" link. A reset link or OTP will be sent to your registered email or mobile number. It must be used within 15 minutes. Check your spam folder if you do not receive the email.

KYC (Know Your Customer) verification is a requirement of international gaming regulators. It confirms your identity and helps prevent fraud. KYC must be completed before making a withdrawal. Verification is typically completed within 48 hours. Required documents: national ID or passport, and proof of address.

To permanently close your account, contact our support team. Make sure to withdraw any remaining balance before closing. If you need a break for responsible gaming reasons, use the self-exclusion option — Responsible Gaming Full details are on the page.

Deposits via Mobile Banking and e-wallets are usually instant or credited within 5–15 minutes. Bank Transfers may take 1–3 business days. Crypto deposits are credited after network confirmation. If more than 30 minutes have passed, contact support with your transaction ID.

The minimum deposit amount varies by payment method. For Mobile Banking, it typically starts from BDT 500. Maximum limits also depend on the method and your account level. If you want to set your own limits, Responsible Gaming Use Settings.

995 does not typically charge any processing fee on deposits. However, your payment provider or bank may apply their own charges. For crypto deposits, network fees may apply and will be deducted from your wallet.

If your deposit is pending: first check whether the transaction was completed successfully in your payment app. Save the transaction reference number or a screenshot and send it to support. Delays on bank transfers outside business hours are normal.

The minimum withdrawal amount varies by payment method. Generally, withdrawals start from a minimum of BDT 500 or equivalent currency. The maximum limit depends on your account verification level and VIP tier.

Common reasons for withdrawal rejection: incomplete KYC, unmet bonus wagering requirements, mismatched account details, or a payment account name that does not match. Resolve the relevant issue and resubmit your request, or contact support for assistance.

To withdraw bonus funds, you must meet the Wagering Requirement. For example, a 30x wagering requirement means you need to place bets totaling 30 times the bonus amount. Each bonus has its own terms, which are stated in the bonus offer. Real money winnings can be withdrawn directly.

As per anti-money laundering policy, withdrawals are generally processed through the same method used for the deposit. However, alternative methods may be approved in certain cases. If you have a special circumstance, contact support and explain the situation.

A wagering requirement is the multiplier that determines how many times you must bet your bonus before it becomes withdrawable. For example: a 30x wagering requirement on a BDT 1,000 bonus means you need to place BDT 30,000 in bets before the bonus can be withdrawn. Note that some games may not count 100% toward wagering — always check the bonus terms.

Yes, winnings from free spins can be withdrawn — though a wagering requirement typically applies. Terms vary by offer. Some free spins are no-wager, meaning you can withdraw directly. Always read the details of each offer carefully.

Yes, most bonuses can be cancelled from Account Settings. However, cancelling a bonus will remove both the bonus balance and any winnings earned from it. Only your original deposited funds will remain. If you are unsure about the wagering terms, contact support for help.

Yes, VIP members enjoy exclusive bonuses, higher cashback, a dedicated account manager, and faster withdrawals. Benefits increase as you move up VIP tiers. Details On the VIP page View.

Yes, all 995 games can be played via mobile browser or app. Both Android and iOS are supported. Live Casino games run at the same quality on mobile. A stable internet connection is recommended for the best experience.

Yes, all games on 995 run on RNG (Random Number Generator) technology, certified by independent third parties. Live games are streamed in real time with actual dealers. No game outcome is predetermined.

Start by checking your internet connection. Clear your browser cache and refresh the page. If you are using a VPN, try disabling it. If you are on the app, check for any available updates. If the issue persists, try a different browser or contact support.

If you get disconnected during a slots game, the spin result is saved on the server. Reconnect to see the outcome. For live games, once a round is completed your balance is updated accordingly. If any funds appear missing, contact support with your transaction ID.

Log in, go to Account Settings, and enable two-factor authentication (2FA) under the "Security" option. Add your mobile number — you will receive an OTP on your phone with every login. Keeping this enabled is strongly recommended.

Change your password immediately and close any active sessions. Contact support right away and provide details of the suspicious activity. The 995 security team will act promptly. You can also ask support to temporarily lock your account.

Log in and go to the "Responsible Gaming" section in Account Settings. There you can set deposit limits, session timers, loss limits, cooling-off periods, and self-exclusion. Details Responsible Gaming is on the page.